Shipping information
As a general rule, the order will be shipped the following tuesday upon the receipt of the order. This means that could be a maximum period of 7 days to processing and shipping your order.
The shipping cost will be notified during the buying procces, when you introduce your shipping address.
Shipping costs include handling and packaging costs; as well as postage costs.
The shipping cost depends on the weight of the product/s you were selected, and the shipping location. For this reason, we advise you should group all the articles you want in one order. Since we can not combine two orders, and the shipping cost will be applied for each one separately.
We are not responsible for damage to the package during shipping. Therefore we will protect the products well.
Our miniature kits will be shipped by Certified Postal Mail. Depending on the item(s) you purchase on menutmon.com and the location to which the item(s) will be delivered, different prices will be applied. At checkout, you will be informed the amount of shipping cost.
Yes, we ship internationally.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email and follow the instructions of the website.
We ship only on tuesday. Thus, the maximum period to make the shipment will be 7 calendar days.
At Spain add 2-5 business day to delivery time. Europe add 5-7 business days to delivery time. And the rest of countries 7-15 business days.
Payment information -Secure Payment
We accept Paypal such as the single payment method. It is a secure payment method for you.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, menutmon expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact us or refer to our return policy.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.
Orders and returns
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.
Remember that if the order has been shipped already, you can’t cancel it. In this case, please refer to the return policy.
You can contact us by provided email.
RETURN POLICY
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this Contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
All returns must be authorized by us. To obtain such authorization and exercise the right of withdrawal, you must notify Menutmon at the address Praga, 10 La Pobla de Vallbona (Valencia – Spain), or by writing to the email info@menutmon.com, your decision to withdraw from the Contract through an unequivocal declaration indicating the order number.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you except for delivery costs (as long as the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned) .
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents, if any.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
After examining the returned item, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible (once the goods have been received) and, in any case, within a period of 14 days from the date the goods arrive. The refund will always be made in the same means of payment that you used to pay for the purchase.
You will have to bear the direct cost of returning the goods.
If you have any questions, you can contact us through our email info@menutmon.com.
In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, you should contact us immediately providing the product data as well as the damage or error suffered, by email (info@menutmon.com) where we will tell you how to proceed.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, in a period not exceeding 4 weeks following the date on which we send you an email confirming that the refund or replacement of the item is not applicable. according.
The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.
In any case, the rights recognized by current legislation remain safe.
